Legal
Refund Policy
Last updated: September 2, 2026
1. Free Trial
Every paid plan starts with a 14-day free trial, so you can evaluate Refurbsy in your own store before you pay anything. Trials never convert silently: we email you two days before a trial ends, and you are only charged if you have added a payment method and chosen a plan.
2. Weekly Plans
Because the 14-day free trial gives you the chance to evaluate the service in full before paying, weekly plan fees are non-refundable once charged. You can cancel anytime from Settings → Billing; your plan stays active until the end of the week you have paid for, and you are not charged again. We do not prorate partial weeks.
3. Custom Plans
Scale and other custom-quoted plans are governed by the written agreement or order form you sign with our sales team. Where that agreement differs from this policy, the agreement controls.
4. Duplicate or Erroneous Charges
The non-refundable terms above do not apply to billing errors. Charged twice, or charged after cancelling? Contact us within 60 days and we refund the erroneous charge in full within 5 business days.
5. How to Request a Refund
Email [email protected] from your account email address with your store name and the charge in question. Approved refunds are issued to the original payment method within 5–10 business days.
6. Governing Law
This policy is governed by the laws of the State of Delaware. Refurbsy is located at 122 Delaware Street, Suite F-11, New Castle, DE 19720.
Questions about this policy? Contact us.